Last updated: 1st December 2014
This section provides detailed information on Cayman telecommunications, internet providers and monthly costs; how to get a mobile phone, what the different telecom providers offer in the Cayman Islands and where to take your phone for repairs.
Every provider in the Cayman Islands must be able to provide local and long distance telephone services. All the mobile phone providers offer an International Direct Dialling service and depending on your plan rate, prices are often comparable to those for fixed lines. Mobile phone service options are varied and there are choices to suit any need, including mobile data, text messaging, voicemail and more.
The mobile providers in the Cayman Islands are Digicel and LIME. Internet services are available from all providers, C3, Digicel, LIME, Logic and WestStar. High speed fibre optic cables and networks are increasing in availability, with C3, LIME, Logic and WestStar providing even higher internet speeds to homes in Grand Cayman than previously possible. Stand alone and bundled internet and VoIP options are available, and in some instances discounts are offered for taking more than one service.
Residential phone service choices are plenty with installation times varying from a couple of hours to a couple of weeks depending on the company and the type of service you choose. If you are building a home in a newly developed area and want a fixed line installed, check directly with LIME to confirm the expected time of installation, as they are the only providers with a landline network. Digicel’s wireless VoIP telephone service makes it possible to have phone service at home in a matter of hours once the modem set-up is completed.
It’s definitely worth spending a bit of time researching what is available, to ensure you find the best service provider and plan to suit your individual calling habits.
Overview of Local & Long Distance Telephone Services
Calling family at home and speaking to friends down the road are problem-free. There are many ways to reach out to loved ones and friends with a phone call or even a video call. The local operators have either a landline service (LIME) or VoIP service plans (C3, LIME and Logic) or mobile phone services (Digicel and LIME). You can buy plans with minutes sometimes with other benefits included or pay and use as needed. Usually plans offer a bundle of minutes and with mobile plans they will also include text and data allowances along with the minutes.
Digicel offers pre-paid and post-paid mobile services, mobile data and home broadband, as well as a host of ICT products and service for business customers. With stores located around the Island, as well as numerous top-up kiosks, their services are easy to acquire. Business owners can also contact Digicel’s business team for information on any of their business solutions. www.digicelcayman.com
LIME offers their customers good value landline options to suit individual calling needs while at home. Light users can simply pay for the calls they make, while heavier users can enroll in plans that offer monthly minutes. Home service also includes their NetSpeak VoIP service and offers plans to North America, Europe and Caribbean destinations. Local and long distance calling is available from LIME, using their pre-paid and post-paid mobile service. Post-paid customers can sign up for MyPlan, which gives them the ability to build a plan to suit their lifestyle. www.lime.com
Logic’s ChatterBox service gives customers unlimited international calls for one low monthly charge, with just a high speed internet connection. ChatterBox International Numbers provides their customers with an overseas landline number and roaming charges can be cut considerably if you take Chatterbox with you when you travel and call Cayman from anywhere in the world for 2.5¢ a minute, or other Chatterbox phones for free anywhere in the world. www.logic.ky
All Cayman mobile phone service providers (Digicel and LIME) use GSM, HSPA and LTE technology. As a guideline, CDMA is the technology used by Verizon and Sprint in the US, as well as Telus and Bell in Canada. GSM is the technology used by Vodafone, O2 and Orange in the UK and Europe, Cingular and T-Mobile in the US and Rogers Wireless and Microcell in Canada. While Digicel and LIME do not sell CDMA handsets in Cayman, they both offer CDMA roaming as long as the phone is linked to an account with an overseas CDMA operator. While you’re in Cayman however, it is much cheaper to use a local mobile provider than an overseas CDMA operator.
Mobile phone service goes way beyond making a phone call. Data (or mobile internet) driven options open up a whole host of ways to stay in touch; such as instant messenger services, email, social media and video services, like YouTube. Text Messaging (SMS) is also available.
Once you pick your provider, you choose between a pre-paid or post-paid service plan. The advantage of a pre-paid mobile service is that there is no monthly fee, contractual commitment or deposit. The disadvantage is that you will pay approximately .05¢ more per minute for calls (rates vary depending on the time and the day you’re calling). Note that both operators will also run regular price promotions targeting pre-paid customers, so rates are sometimes even better for certain destinations for pre-paid customers. To get a pre-paid service just buy top-up as needed to add credit to your prepaid phone number. Top-ups are available online, at ATMs, 24-hour kiosks, gas stations and supermarkets equipped with top-up terminals. Check with your chosen provider for the list of top-up options they offer.
The advantage of a post-paid plan is that by purchasing a bundle of minutes on a monthly basis, the cost per minute is less. Some plans offer lower rates on international calls by including them in your bundled minutes. These plans are especially geared to the resident who frequently calls abroad. Plans are available to share minutes with other people and to set up calling circles to reduce the cost of calling people within the circle.
When you sign up for mobile service, be sure to enquire about roaming services and applicable rates, especially if you plan to do a lot of travelling and use your phone while you are away. All providers offer roaming so people can reach you on your local number while you are abroad and you can save money by signing up for a roaming plan.
If you’re moving to the Island, you may be able to use your existing phone by installing a new SIM card or you can get your phone unlocked at Cellular World in the Mirco Centre in George Town, (Tel: (345) 945 2355). Failing that, every brand and style of phone is available here in Cayman. Also, warranties on the phones are offered by the local providers.
Overview of Providers' Mobile Services
Both Digicel and LIME’s mobile services cover all three Islands and each has worldwide roaming agreements with other carriers. They both offer per-second billing, itemised billing, flat monthly fees for bundled minutes and roll-over minutes on post-paid plans. Both offer 4G LTE service across all three islands and LIME is an official Apple partner, offering iPhones plus a support and warranty service for these devices and is the only mobile 4G LTE network that works with iPhones.
Digicel offers a wide range of LTE smartphones along with LTE post-paid plans that include calls, texts and LTE data, all starting from $25 per month. They will also allow you to spread the cost of your new LTE smartphone over 12 months when you sign up to an LTE post-paid plan. For business customers, Digicel offers a closed-user-group (CUG), which allows customers to call from a fixed line to company mobiles or mobile to mobile for a flat monthly fee. On pre-paid, Digicel offers competitive top-up rates and often have promotions that give extra value for your top-up. They can also customise a mobile package tailored to the size of the business and number of employees involved. www.digicelcayman.com
LIME MyPlan gives post-paid mobile customers the flexibility to customise their service, giving them the choice of a variety of handsets, contract lengths and usage bundles. Discounts on phones are offered depending on the length of the contract. For pre-paid mobile customers, they offer voice plans with lower evening and weekend rates and data plans which allow you to surf the web, watch videos, send emails, play games and much more through a wide range of data allotments. Business mobile packages are also available bundled with other communication services, including internet and office phone service.
If you are planning to take your phone overseas with you, it is advisable to call your mobile service provider beforehand to make sure roaming is enabled on your account. LIME offers calls while roaming anywhere in the world and when travelling to Caribbean countries where LIME operates you pay one flat rate for intra-Caribbean calls, including calls to Cayman.
LIME also offers MyRoaming Plans for post-paid users which you can sign up for before you go abroad. These plans include calling minutes, texts and a data allotment. These plans can be used on Android, iPhone (iOS) and BlackBerry devices (BlackBerry 7 OS or later). www.lime.com
To the Cayman Islands
from the UK:
001 + 345 + Number
from the US:
1 + 345 + Number
From the Cayman Islands
1 + Country Code + Number
To US & Canada:
1 + Area Code + Number
011 + 44 + Number
Rest of the World:
011 + Country Code + Number
Digicel, Lime, Logic, WestStar and C3 offer broadband internet service, by either a traditional fixed line network, a fibre-optic network or a modem (details for each company are listed below). Bandwidths vary depending on whether it is for a business or residence and can start as low as 512Kbps and go as high as 104Mbps (upload and download speeds). All five companies offer unlimited Internet usage plans and 24/7 customer support. An internet security computer protection add-on is available from Digicel, LIME and Logic for a low monthly fee. Digicel and LIME offer internet on the go with a Mi-Fi device over their LTE networks and with an iPhone from LIME you can also turn your phone into a hotspot. Digicel’s internet for the home is available through their home broadband modem. Digicel and LIME also offer PC cards, which give full mobile internet service on a laptop computer.
Overview of Providers' Internet Services
Digicel Broadband for business and residential customers is available through their LTE network, offering fast speed internet of up to 8Mbps across all three islands. Pick up a wireless modem at a Digicel store and select from their pre-paid or post-paid plans. They also have a 24/7 customer care hotline and a technical support centre. With Digicel LTE Home Broadband there is no installation required, eliminating installation and set-up fees. There is no need for a fixed line and no need for contracts unless the customer requests a particular service. You just purchase the LTE wireless modem, with the price dependent on the model. Visit www.digicelcayman.com.
LIME has been busy installing fibre optic cable in order to provide its customers with superfast broadband speeds. Check out the company’s coverage map at www.lime.com to see if it is available in your area or when it will be coming to your area. Note: this map gets updated regularly. Discounts are given to customers who have LIME internet and post-paid mobile.
LIME also offers mobile internet to customers through a 4G LTE MiFi device and a mobile internet data plan that allows customers to be online, anywhere and at any time. This service is useful if you are a light user of the internet (sending emails, checking Facebook or hosting external business meetings, for example). Up to ten people can connect to one 4G LTE Mifi at any one time. Visit www.lime.com or one of the LIME stores for more information.
Logic offers high speed internet service either through their new fibre optic network or through a traditional modem, if their fibre optic network has not reached your area yet. Visit www.logic.ky/fibre to find out if Logic’s high speed fibre internet is available in your area. Customers can visit Logic’s offices at Governors Square on West Bay Road, choose a package, pick up a modem, take it home and start surfing straight away. There is no minimum contract, installation charge or deposit.
WestStar provides internet over their fibre optic network (called FUSE) that is currently being built-out around the Island. For availability and corporate pricing call (345) 745 5555 or visit their offices at Governors Square, SMB or at Eclipse Drive, off Eastern Avenue in George Town. FUSE provides symmetrical service (same upload and download speeds) up to 10Mbps for residential customers, useful for video conferencing, sharing larger files online, interactive learning, two-way online gaming and advanced cloud computing. www.weststar.ky
C3 offers residential high speed internet at various price points ranging from CI$69-CI$175. They use their own brand new fibre-optic cables. Visit their website www.c3.ky to find out if they can offer an internet service in your area.
Providers' Contact Details
Digicel Retail Stores
- 45 Market Street, Camana Bay. Monday-Friday 10am-7pm and Saturdays 9am-5pm
- Royal Plaza, Cardinal Avenue, George Town. Monday-Saturday 9am-6pm
- Countryside Shopping Village, Savannah. Monday-Friday 10am-7pm and Saturdays 9am-4pm
- AL Thompsons. Monday, Wednesday-Saturday 8am-5pm and Tuesdays 10.30am-5pm
Corporate office: (345) 623 3444
Customer Care from Digicel mobile: 100
Customer Care while roaming: (345) 326 0000
Business Customers: (345) 623 2499 or email firstname.lastname@example.org
- Galleria Plaza, West Bay Road. Opening hours: Monday, Wednesday and Friday 9am-5.30pm, Tuesday 10am -5.30 pm, Saturday 9am-4pm
- Anderson Square, George Town. Open: Monday, Wednesday-Friday 8.15am-5pm, Tuesday 9.15 am-5pm, Saturday 9am-2pm
- Countryside Shopping Village, Savannah. Open: Monday-Friday 10am-7pm, Saturday 10am-5pm
- Heritage Square, West Bay. Open: Monday-Friday 10am-7pm, Saturday 10am-5pm
- Stake Bay, Cayman Brac
Customer Care: 811
Main Office: (345) 949 7800Email: email@example.com
Directory Assistance: 411 (0.50 per call)
Business Services: (345) 949 7800
Governors Square, West Bay Road. Open: Monday-Friday 9am-6pm, Saturday 9am-1pm
Tel: (345) 743 4300 Fax: (345) 743 4301
Email: firstname.lastname@example.org or email@example.com
- Eclipse Drive, off Eastern Ave. Open: Monday-Friday 8.30am–5.30pm
- Governors Square, West Bay Road. Open: Monday-Friday 9am-6pm, Saturday 9am-1pm
Tel: (345) 745 5555
Bay Town Plaza, West Bay Road
Tel: (345) 945 2355 or (345) 943 2355
Cellular World can repair and unlock many brands of mobile phone and they can also replace the glass on iPads.