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The definitive guide to living and working in the Cayman Islands
Aug 27, 2014 

Telecommunications and Internet

Last updated: 13th August 2013

This section provides detailed information on Cayman telecommunications, internet providers and monthly costs; how to get a mobile phone, what the different telecom providers offer in the Cayman Islands and where to take your phone for repairs.



Telecommunications
The telecommunications industry in the Cayman Islands continues to evolve, resulting in better rates, higher internet speeds, better service and more consumer options. The main providers are Digicel, LIME and Logic. In 2012, number portability arrived allowing telephone users to keep their numbers when moving to another provider.
 
Local & Long Distance Land Lines
Arranging for local telephone service is relatively easy, but the technology is changing fast, so there are many choices depending on your wants and needs. Unlike some countries, every provider in Cayman must be able to provide local and long distance telephone services. All the cellular providers offer an International Direct Dialing service and, depending on your rate plan, prices are often comparable to those for fixed lines. Mobile phones also offer messenger services such as BBM and International Text Messaging (SMS) services at a very reasonable cost. Additionally, apps such as WhatsApp can be downloaded to smart phones and used as a messenger service. 

There are two companies, Digicel and LIME that offer mobile services. All three local phone companies, Digicel, LIME and Logic  provide local, long distance and internet services via fixed voice and internet networks. LIME, Logic and WestStar all offer internet service over their high speed fibre-optic network which continues to expand monthly. Be sure to check out the different plans available based on your needs and calling habits.

The timeline for getting your residential line installed varies from a couple of hours to a couple of weeks depending on the company and the type of service you choose. If you are building a home in a newly developed area and want a fixed land line installed, check directly with LIME to confirm the expected time of installation. Digicel and Logic offer telephone service through VoIP and will give you a modem to take home and install, making it possible to have phone service in a matter of hours. If Logic's fibre optic service is in your area then all you need is their internet service package.

Overview Of Provider's Local & Long Distance Services
Digicel offers a wide variety of services which include both prepaid and postpaid mobile services, mobile broadband and home Broadband as well as a host of ICT products and service for business customers. With stores located in Camana Bay, George Town, Countryside, AL Thompsons and numerous top up kiosks around the Island their services are easy to acquire. Business owners can also contact Digicel’s business team for information on any of their business solutions. In addition, Digicel also offers very competitive roaming rates with their Roam Like You’re Home offer on both prepaid and postpaid along with competitive international calling rates to many destinations. Visit any Digicel store, call (345) 623 3444 or visit
www.digicelcayman.com. Business customers can call (345) 623 2499 or email caybizz@digicelgroup.com.
 

LIME allows you to use a regular phone, a WiFi phone or your computer to make and receive calls. They offer a choice of residential calling plans called HomePlans, which include discounts on broadband service, 25% off calls to your five most called numbers and calling features like voicemail, caller ID and call waiting. Visit www.lime.com or one of the LIME stores for more information.

Logic offers their Unlimited Long Distance plans and all you need is a high speed internet connection. Calls to other Logic phones in Cayman are free and all your international calls are covered by a simple fixed charge every month. A Cayman Islands telephone number comes as standard but you can  also  have a number from the US, UK and other places around the world so that friends and family can call you without incurring long distance charges. Details are at www.logic.ky/chatterbox or contact Logic Customer Care on (345) 743 4300.



Mobile Service
All Cayman mobile phone service providers use GSM, HSPA and LTE technology. As a guideline, CDMA is the technology used by Verizon and Sprint in the US, as well as Telus and Bell in Canada. GSM is the technology used by Vodafone, O2 and Orange in Europe, Cingular and T-Mobile in the US and Rogers Wireless and Microcell in Canada. While Digicel and LIME do not sell CDMA handsets in Cayman, they both offer CDMA roaming as long as the phone is linked to an account with an overseas CDMA operator. While you're in Cayman however, it is much cheaper to use Digicel or LIME than an overseas CDMA operator.  

Once you pick your provider, you must choose between a pre-paid or post-paid service plan. The advantage of a pre-paid mobile service provided by LIME and Digicel is that there is no monthly fee, contractual commitment or deposit. The disadvantage is that you will pay approximately .05$ more per minute for calling times (rates vary depending on the time and the day you're calling). Note that both operators will also run regular price promotions targeting prepaid customers so rates are sometimes even better for certain destinations for pre-paid customers. To get pre-paid service you simply need to purchase electronic top-ups as needed to add calling credit to your phone number. Top-ups are available online, at ATMs, at 24-hour kiosks and at gas stations and supermarkets equipped with top-up terminals. Check with your chosen provider for the list of top-up options they offer. The advantage of a post-paid plan is that by purchasing a bundle of minutes on a monthly basis, the cost per minute is less. Some plans offer lower rates on international calls by including them in your bundled minutes. These plans are especially geared to the resident who calls abroad often. Plans are available to share minutes with other people and to set up calling circles to reduce the cost of calling people within the circle.

When you sign up for mobile service, be sure to inquire about roaming services and applicable rates, especially if you plan to do a lot of travelling and use your phone while you are away. All providers offer roaming so that people can reach you on your local number while you are abroad.

If you are moving to the Island, you may be able to use your existing phone by installing a new SIM card. You can call your home provider and ask if your phone works in the Cayman Islands. If not, you can easily buy a new phone on-Island for a reasonable price.

Overview of Providers' Mobile Services
Both Digicel and LIME’s mobile service covers all three Islands and each has worldwide roaming agreements with other carriers. They also both do per-second billing, itemised billing, flat monthly fees for bundled minutes, roll-over minutes on post-paid plans. Both Digicel and LIME offers 4G LTE service across all three LIME is an official Apple partner and as such they  offer iPhones plus a support and warranty service for these devices.

Digicel offers a wide range of LTE smartphones along with LTE postpaid plans that include calls, texts and LTE data all starting from $25 per month. They will also allow you to spread the cost of your new LTE smartphone over 12 months when you sign up to an LTE postpaid plan. For business customers Digicel offers a closed-user-group (CUG), which allows customers to call from a fixed line to company mobiles or mobile to mobile for a flat monthly fee. On prepaid Digicel offers competitive top up rates and often have promotions that gives extra value for your top up. They can also customise a mobile package tailored to the size of the business and number of employees involved. Visit www.digicelcayman.com.

LIME has post-paid plans that allow people to share minutes on a single plan, this can be especially useful for families and those managing a budget. They also offer reward points to post-paid customers that can then be redeemed in stores against purchases including mobile phones and accessories. With a pre-paid plan, you can take advantage of the 'Gimme5' service where LIME will advance you CI$5 to top-up your phone until you can go and pay for it. Visit www.lime.com or one of the LIME stores for more information.

If you are planning to take your phone overseas with you, it is advisable to call your mobile service provider beforehand to make sure roaming is enabled on your account. You will need at least a tri-band or quad-band phone for roaming in the US. Be aware that voicemail messages received while abroad are billed as incoming calls at the regular roaming rate, so you may want to turn off your voicemail while travelling to avoid these charges. 

Dialing Codes
To the Cayman Islands
from the UK: 
001 + 345 + Number

from the US:
1 + 345 + Number

From the Cayman Islands
To Caribbean:
1 + Country Code + Number

To US & Canada:
1 + Area Code + Number

To UK: 
011 + 44 + Number

Rest of the World: 
011 + Country Code + Number

Internet Providers
Digicel, Lime, Logic, WestStar and C3 offer broadband internet service, by either a traditional fixed line network, a fibre-optic network or a modem (details for each company are listed below). Bandwidths vary depending on whether it is for a business or residence and can start as low as 512Kbps and goes as high as 104Mbps (upload and download speeds). All four companies offer unlimited Internet usage plans and 24/7-customer support. An internet security computer protection addon is available from Digicel, LIME and Logic for a low monthly fee. Digicel offers internet on the go with their Mi-Fi device and internet for the home through their home broadband modem both of which operate over their LTE network which provides faster access to the internet. Digicel and LIME also offer PC cards, which give full mobile internet service on a laptop computer.

Overview of Providers' Internet Services
Digicel Broadband for business and residential customers is offered through their newly launched LTE network. Simply visit one of their stores, pick up a wireless modem and select from their prepaid or postpaid plans. Digicel delivers its internet via their LTE network which offers faster speeds across all three Islands.  With this service customers can typically expect to experience download speeds of up to 8Mbps. They also have a 24/7 customer care hotline and a technical support centre. With Digicel LTE Home Broadband there is no installation required eliminating installation and set upset-up fees, no need for a fixed line and no need for contracts ,unless the customer requests a particular service. You just purchase the LTE wireless modem, with the price depending on the model.
Visit www.digicelcayman.com.

LIME offers internet service with speeds ranging from 1Mbps to 8Mbps with traditional broadband internet service or speeds of 16Mbps to 104Mbps with their new Quantum High Speed fibre optic service. To view where their Quantum fibre speeds are currently available please visit their website.

Residential broadband plans: download rates per month based on one year contract:
Mega:   1Mbps for CI$44
Mega Plus:   2Mbps forCI$64
Mega Max: 3Mbps for CI$80
Mega Extreme: 4Mbps for CI$106
Mega Optimum: 8Mbps for CI$120

Quantum High Speed Fibre-Optic Plans per month:
Quantum Family Surfer: 16Mbps/CI$105
Quantum Play: 24Mbps for CI$128
Quantum Power: 104Mbps for CI$208   
Customers who have mobile, landline and internet service from LIME are entitled to a monthly bundle value pack discount, please see LIME for details.

You can get 10% off the monthly broadband rate when you sign up for a HomePlan (residential fixed line service). Mobile bundle discounts cannot be combined with the HomePlan discount. Month-to-month (no contract) rates and business plans which include a free wireless modem and static IP address are also available. All plans include (at no additional cost), a Google-enhanced 7GB email box and related applications, a discounted modem, HotSpot access, a spam and virus blocker and 24/7 customer support. There is a CI$60 service charge for new customers, downgrades and moves.

LIME also offers mobile internet to customers through a MiFi or Dongle meaning they can access the internet, send emails and host external business meetings when they are out and about. Please be aware that these devices are designed for light internet use only and if you are likely to be downloading big files, watching TV or playing games then you will need an unlimited internet home plan to avoid huge bills. There are options available for post-paid and pre-paid customers. Visit www.lime.com or one of the LIME stores for more information.

Logic offers high speed internet service either through their new fibre optic network or though a traditional modem, if their fibre optic network has not reached your area yet. Logic's Fibre Optic Internet Service is now available along West Bay Road/Seven Mile Beach and in the Snug Harbor area. Their fibre optic is a passive system, meaning electricity does not need to be applied within the system network, so during a power outage the connection will keep running. You also receive the download and upload speeds that you have chosen: internet speed will not slow down in peak times.

Logic offers three Fibre optic speeds in Cayman:
5Mb for CI$89 per month
10Mb for CI$99 per month
20Mb for CI$129 per month

Call (345) 743 4300 or contact fibre@logic.ky or visit www.logic.ky/fibre to find out if Logic High Speed Fibre Internet is available in your area. 

If Logic's fibre optic network is not in your area yet then you can still get internet service. Customers just need to visit Logic's offices at Governors Square on West Bay Road, choose a package, pick up a modem, take it home and start surfing straight away. There iss no minimum contract, installation charge or deposit.
There are three plans to choose from:
Bronze: 512Kb for CI$40
Silver: 1Mb for CI$50
Gold: 1.5Mb (T1) for CI$69

WestStar offers internet over their fibre optic network. The network is currently being built-out; to find out if it is available in your area and for corporate pricing, contact their offices at Governors Square, Seven Mile Beach or Eclipse Drive off Eastern Avenue in George Town. WestStar's Fibre Internet product provides symmetrical service (same upload and download speeds) up to 10Mbps for residential customers.

5Mbps Residential Rates:
CI$99 for customers with no other service
CI$89 for customers with basic package
CI$79 for customers with HD or DVR
 
10Mbps Residential Rates:
CI$109 for customers with no other service
CI$99 for customers with basic package
CI$89 for customers with HD or DVR

15MbpsDown/10MbpsUp Residential Rates:
CI$159 for customers with no other service
CI$149 for customers with basic package
CI$139 for customers with HD
 
Call (345) 745 5555 or visit www.weststar.ky for more information.

Providers' Contact Details

Digicel Retail Stores
- 45 Market Street, Camana Bay. Monday-Friday 10am-7pm and Saturdays 9am-5pm
- Royal Plaza, Cardinal Avenue, George Town. Monday-Saturday 9am-6pm
- Countryside Shopping Village, Savannah. Monday-Friday 10am-7pm and Saturdays 9am-4pm
- AL Thompsons. Monday, Wednesday-Saturday 8am-5pm and Tuesdays 10.30am-5pm

Corporate office: (345) 623 3444
Customer Care from Digicel mobile: 100
Customer Care while roaming: (345) 326 0000
Email: caycustomercare@digicelgroup.com
Website: www.digicelcayman.com 

LIME
Four locations:
Galleria Plaza, West Bay Road
Anderson Square, George Town
Countryside Shopping Village
Heritage Square, West Bay
Customer Care: 811
Directory Assistance: 411 (0.05$
per call)
Business Services: (345) 949 7800
Email: customerservices@lime.com
Websitewww.lime.com

Logic
Governors Square, West Bay Road
Tel: (345) 743 4300 Fax: (345) 743 4301
Email: info@logic.ky
Websitewww.logic.ky 

WestStar
Two locations:
Eclipse Drive, off Eastern Ave
Governors Square, West Bay Road  
Tel: (345) 745 5555
Email: support@weststar.ky
Website: www.weststar.ky

Phone Repairs

Cellular World
Bay Town Plaza, West Bay Road
Tel: (345) 945 2355 or (345) 943 2355
Cellular World can repair and unlock many brands of mobile phone.

Copyright 2014 The Resident Magazine 2014. All rights reserved.
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Tel: (345) 946 3200 Fax: (345) 946 2830 Email: info@acorn.ky
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