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The definitive guide to living and working in the Cayman Islands
Apr 17, 2014 

Telecommunications and Internet

Last updated: 13th August 2013

This section provides detailed information on Cayman telecommunications, internet providers and monthly costs; how to get a mobile phone, what the different telecom providers offer in the Cayman Islands and where to take your phone for repairs.



Telecommunications
The telecommunications industry in the Cayman Islands continues to evolve, resulting in better rates, higher internet speeds, better service and more consumer options. The main providers are Digicel, LIME and Logic. In 2012, number portability arrived allowing telephone users to keep their numbers when moving to another provider.
 
Local & Long Distance Land Lines
Arranging for local telephone service is relatively easy, but the technology is changing fast, so there are many choices depending on your wants and needs. Unlike some countries, every provider in Cayman must be able to provide local and long distance telephone services. All the cellular providers offer an International Direct Dialing service and, depending on your rate plan, prices are often comparable to those for fixed lines. Mobile phones also offer messenger services such as BBM and International Text Messaging (SMS) services at a very reasonable cost. Additionally, apps such as WhatsApp can be downloaded to smart phones and used as a messenger service. 

There are two companies, Digicel and LIME that offer mobile services. All three local phone companies, Digicel, LIME and Logic  provide local, long distance and internet services via fixed voice and internet networks. LIME, Logic and WestStar all offer internet service over their high speed fibre-optic network which continues to expand monthly. Be sure to check out the different plans available based on your needs and calling habits.

The timeline for getting your residential line installed varies from a couple of hours to a couple of weeks depending on the company and the type of service you choose. If you are building a home in a newly developed area and want a fixed land line installed, check directly with LIME to confirm the expected time of installation. Digicel and Logic offer telephone service through VoIP and will give you a modem to take home and install, making it possible to have phone service in a matter of hours. If Logic's fibre optic service is in your area then all you need is their internet service package.

Overview Of Provider's Local & Long Distance Services
Digicel was traditionally a mobile-centric operator, but now also offers a wide variety of services which include fixed wireless primarily targeted at business customers and residential customers that want voice and internet packages using their new 4G network. Business owners can also contact Digicel's business team for information on business solutions to include WAN and PBX services. In addition to mobile and business services, customers can also sign up for 4G broadband, offering internet which excludes traditional set up fees. Digicel offers long distance calling on pre-paid or post-paid options for customers. At the time of printing, Digicel offers post-paid mobile customers international add-ons of 200 minutes to any Cayman number and USA, Canada and UK landline or 100 minutes world and cross-network minutes for $19 each. There are also Digicel World Voice plans that offer different price segments for various international calling bundles. You can get more information on all plans and get started by visiting any Digicel dealer with a photo ID and a minimal security deposit. Call (345) 623 3444 or visit www.digicelcayman.com

LIME allows you to use a regular phone, a WiFi phone or your computer to make and receive calls. They offer a choice of residential calling plans called HomePlans, which include discounts on broadband service, 25% off calls to your five most called numbers and calling features like voicemail, caller ID and call waiting. Visit www.lime.com or one of the LIME stores for more information.

Logic offers their Unlimited Long Distance plans and all you need is a high speed internet connection. Calls to other Logic phones in Cayman are free and all your international calls are covered by a simple fixed charge every month. A Cayman Islands telephone number comes as standard but you can  also  have a number from the US, UK and other places around the world so that friends and family can call you without incurring long distance charges. Details are at www.logic.ky/chatterbox or contact Logic Customer Care on (345) 743 4300.



Mobile Service
All Cayman mobile phone service providers use GSM technology. As a guideline, CDMA is the technology used by Verizon and Sprint in the US, as well as Telus and Bell in Canada. GSM is the technology used by Vodafone, O2 and Orange in Europe, Cingular and T-Mobile in the US and Rogers Wireless and Microcell in Canada. While Digicel and LIME do not sell CDMA handsets in Cayman, they both offer CDMA roaming as long as the phone is linked to an account with an overseas CDMA operator. While you're in Cayman however, it is much cheaper to use Digicel or LIME than an overseas CDMA operator.  

Once you pick your provider, you must choose between a pre-paid or post-paid service plan. The advantage of a pre-paid mobile service provided by LIME and Digicel is that there is no monthly fee, contractual commitment or deposit. The disadvantage is that you will pay approximately .05$ more per minute for calling times (rates vary depending on the time and the day you're calling). Note that both operators will also run regular price promotions targeting prepaid customers so rates are sometimes even better for certain destinations for pre-paid customers. To get pre-paid service you simply need to purchase electronic top-ups as needed to add calling credit to your phone number. Top-ups are available online, at ATMs, at 24-hour kiosks and at gas stations and supermarkets equipped with top-up terminals. Check with your chosen provider for the list of top-up options they offer. The advantage of a post-paid plan is that by purchasing a bundle of minutes on a monthly basis, the cost per minute is less. Some plans offer lower rates on international calls by including them in your bundled minutes. These plans are especially geared to the resident who calls abroad often. Plans are available to share minutes with other people and to set up calling circles to reduce the cost of calling people within the circle.

When you sign up for mobile service, be sure to inquire about roaming services and applicable rates, especially if you plan to do a lot of travelling and use your phone while you are away. All providers offer roaming so that people can reach you on your local number while you are abroad.

If you are moving to the Island, you may be able to use your existing phone by installing a new SIM card. You can call your home provider and ask if your phone works in the Cayman Islands. If not, you can easily buy a new phone on-Island for a reasonable price.

Overview of Providers' Mobile Services
Both Digicel and LIME's mobile service covers all three Islands and each has worldwide roaming agreements with other carriers. They also both do per-second billing, itemised billing, flat monthly fees for bundled minutes, roll-over minutes on post-paid plans and support Blackberry service. LIME offers 4G service across all three Islands with Digicel 4G only available on Grand Cayman and Cayman Brac in certain locations. LIME are an official Apple partner, as such they offer iPhones plus a support and warranty service for these devices.

Digicel offers a closed-user-group (CUG), which allows customers to call from a fixed line to company mobiles or mobile to mobile for a flat monthly fee. They also offer dropped call compensation and 'Call Me', which allow customers to send an SMS text call request to another Digicel subscriber when their prepaid account total is less than CI$1. For business customers, Digicel can customise a mobile package tailored to the size of the business and number of employees involved. They also have an Unlimited Package that offers customers unlimited calls to other Digicel Cayman numbers and unlimited text messages to any local number for only CI$30 per month, with the option of adding unlimited Blackberry service for an additional CI$30. International minutes to the Caribbean, North America, UK, or World Minutes can also be added for CI$19 per month. Digicel also offers Blackberry data roaming for travellers who require internet to their Blackberry smartphones. Call (345) 623 3444 or visit www.digicelcayman.com for more information.

LIME has post-paid plans that allow people to share minutes on a single plan, this can be especially useful for families and those managing a budget. They also offer reward points to post-paid customers that can then be redeemed in stores against purchases including mobile phones and accessories. With a pre-paid plan, you can take advantage of the 'Gimme5' service where LIME will advance you CI$5 to top-up your phone until you can go and pay for it. Visit www.lime.com or one of the LIME stores for more information.

If you are planning to take your phone overseas with you, it is advisable to call your mobile service provider beforehand to make sure roaming is enabled on your account. You will need at least a tri-band or quad-band phone for roaming in the US. Be aware that voicemail messages received while abroad are billed as incoming calls at the regular roaming rate, so you may want to turn off your voicemail while travelling to avoid these charges. 

Dialing Codes
To the Cayman Islands
from the UK: 
001 + 345 + Number

from the US:
1 + 345 + Number

From the Cayman Islands
To Caribbean:
1 + Country Code + Number

To US & Canada:
1 + Area Code + Number

To UK: 
011 + 44 + Number

Rest of the World: 
011 + Country Code + Number

Internet Providers
Digicel, Lime, Logic and WestStar offer broadband internet service, by either a traditional fixed line network, a fibre-optic network or a modem (details for each company are listed below). Bandwidths vary depending on whether it is for a business or residence and can start as low as 512Kbps and goes as high as 104Mbps (upload and download speeds). All four companies offer unlimited Internet usage plans and 24/7-customer support. An internet security computer protection add-on is available from Digicel, LIME and Logic for a low monthly fee. Both Digicel and LIME offer 4G mobile service which provides faster access to the internet for email, web-browsing and online updates via a mobile phone. In addition, all providers offer PC cards, which give full mobile internet service on a laptop computer

Overview of Providers' Internet Services
Digicel Broadband access for businesses and individuals is offered through their newly launched 4G technology WiMax wireless network. Just visit one of their stores and pick up a wireless modem. Non-business customers have the option of pre-paid or post-paid broadband internet plans, with a choice of four different service packages (see below). Digicel delivers its internet via 4G WiMax and speeds will vary depending on your location. Typical download speeds in the greater George Town area can be up to 4Mbps. Rates will vary depending on whether you choose between prepaid or post-paid, or if you prefer a daily, weekly, monthly, or quarterly service. Rates can be even less if you combine a 4G Broadband account with your GSM mobile post-paid account. They also have a 24/7 customer care hotline and a technical support centre. With Digicel 4G Broadband, there is no installation required, no need for a fixed line and no need for contracts unless the customer requests a particular service. You just purchase the 4G wireless modem, with the price depending on the model.

Pay as you surf plan. Digicel 4G WiMax Broadband rates are as follows:
1 day:  CI$75
1 week:  CI$19
1 month:  CI$58
3 months:  CI$140
Call (345) 623 3444 or visit www.digicelcayman.com for more information.

LIME offers internet service with speeds ranging from 1Mbps to 8Mbps with traditional broadband internet service or speeds of 16Mbps to 104Mbps with their new Quantum High Speed fibre optic service. To view where their Quantum fibre speeds are currently available please visit their website.

Residential broadband plans: download rates per month based on one year contract:
Mega:   1Mbps for CI$44
Mega Plus:   2Mbps forCI$64
Mega Max: 3Mbps for CI$80
Mega Extreme: 4Mbps for CI$106
Mega Optimum: 8Mbps for CI$120

Quantum High Speed Fibre-Optic Plans per month:
Quantum Family Surfer: 16Mbps/CI$105
Quantum Play: 24Mbps for CI$128
Quantum Power: 104Mbps for CI$208   
Customers who have mobile, landline and internet service from LIME are entitled to a monthly bundle value pack discount, please see LIME for details.

You can get 10% off the monthly broadband rate when you sign up for a HomePlan (residential fixed line service). Mobile bundle discounts cannot be combined with the HomePlan discount. Month-to-month (no contract) rates and business plans which include a free wireless modem and static IP address are also available. All plans include (at no additional cost), a Google-enhanced 7GB email box and related applications, a discounted modem, HotSpot access, a spam and virus blocker and 24/7 customer support. There is a CI$60 service charge for new customers, downgrades and moves.

LIME also offers mobile internet to customers through a MiFi or Dongle meaning they can access the internet, send emails and host external business meetings when they are out and about. Please be aware that these devices are designed for light internet use only and if you are likely to be downloading big files, watching TV or playing games then you will need an unlimited internet home plan to avoid huge bills. There are options available for post-paid and pre-paid customers. Visit www.lime.com or one of the LIME stores for more information.

Logic offers high speed internet service either through their new fibre optic network or though a traditional modem, if their fibre optic network has not reached your area yet. Logic's Fibre Optic Internet Service is now available along West Bay Road/Seven Mile Beach and in the Snug Harbor area. Their fibre optic is a passive system, meaning electricity does not need to be applied within the system network, so during a power outage the connection will keep running. You also receive the download and upload speeds that you have chosen: internet speed will not slow down in peak times.

Logic offers three Fibre optic speeds in Cayman:
5Mb for CI$89 per month
10Mb for CI$99 per month
20Mb for CI$129 per month

Call (345) 743 4300 or contact fibre@logic.ky or visit www.logic.ky/fibre to find out if Logic High Speed Fibre Internet is available in your area. 

If Logic's fibre optic network is not in your area yet then you can still get internet service. Customers just need to visit Logic's offices at Governors Square on West Bay Road, choose a package, pick up a modem, take it home and start surfing straight away. There iss no minimum contract, installation charge or deposit.
There are three plans to choose from:
Bronze: 512Kb for CI$40
Silver: 1Mb for CI$50
Gold: 1.5Mb (T1) for CI$69

WestStar offers internet over their fibre optic network. The network is currently being built-out; to find out if it is available in your area and for corporate pricing, contact their offices at Governors Square, Seven Mile Beach or Eclipse Drive off Eastern Avenue in George Town. WestStar's Fibre Internet product provides symmetrical service (same upload and download speeds) up to 10Mbps for residential customers.

5Mbps Residential Rates:
CI$99 for customers with no other service
CI$89 for customers with basic package
CI$79 for customers with HD or DVR
 
10Mbps Residential Rates:
CI$109 for customers with no other service
CI$99 for customers with basic package
CI$89 for customers with HD or DVR

15MbpsDown/10MbpsUp Residential Rates:
CI$159 for customers with no other service
CI$149 for customers with basic package
CI$139 for customers with HD
 
Call (345) 745 5555 or visit www.weststar.ky for more information.

Providers' Contact Details

Digicel Flagship Store
Suite 3106, 45 Market Street, Camana Bay
Corporate office: (345) 623 3444
Customer Care from Digicel mobile: 100
Customer Care while roaming: (345) 326 0000
Email: caycustomercare@digicelgroup.com
Website: www.digicelcayman.com 

LIME
Four locations:
Galleria Plaza, West Bay Road
Anderson Square, George Town
Countryside Shopping Village
Heritage Square, West Bay
Customer Care: 811
Directory Assistance: 411 (0.05$
per call)
Business Services: (345) 949 7800
Email: customerservices@lime.com
Websitewww.lime.com

Logic
Governors Square, West Bay Road
Tel: (345) 743 4300 Fax: (345) 743 4301
Email: info@logic.ky
Websitewww.logic.ky 

WestStar
Two locations:
Eclipse Drive, off Eastern Ave
Governors Square, West Bay Road  
Tel: (345) 745 5555
Email: support@weststar.ky
Website: www.weststar.ky

Phone Repairs

Cellular World
Two locations:
Mirco Centre, North Sound Road
Tel: (345) 945 2355
Kirk Freeport Plaza, George Town
Tel: (345) 946 2355

Copyright 2014 The Resident Magazine 2014. All rights reserved.
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